FAQ
1. What is KAIVIA?
KAIVIA is a jewelry brand inspired by nature and Eastern philosophy.
We create meaningful natural stone jewelry designed to accompany your personal journey, intentions, and self-expression.
Each piece is a reminder to pause, reflect, and reconnect with what feels natural.
2. Are KAIVIA bracelets made with natural stones?
Yes. Each KAIVIA bracelet is made with carefully selected natural stones.
Because natural stones are formed by nature, variations in color, texture, and patterns are unique characteristics of each piece.
3. Do natural stones have special meanings?
Many cultures throughout history have associated natural stones with different meanings and symbolism.
At KAIVIA, we view these meanings as personal reflections and intentions rather than guaranteed outcomes.
The meaning of each piece is created by the person who wears it.
4. How do I choose the right bracelet?
You can choose a bracelet based on colors, materials, design, or the personal meaning that resonates with you.
Our Find Your Element experience can also help you explore different styles based on your preferences.
5. How long does shipping take?
Orders are usually processed within 1–3 business days.
Delivery times are generally:
United States:
10–15 days
Other international destinations:
10–20 days
Delivery times may vary due to customs and local delivery services.
6. How should I care for my bracelet?
To keep your bracelet in good condition:
• Avoid prolonged exposure to water
• Avoid contact with chemicals or perfumes
• Store it in a dry place when not wearing
Natural stones should be handled with care.
7. Can I return or exchange my order?
Due to the personal nature of jewelry products and international shipping considerations, we currently do not accept returns or exchanges for change-of-mind purchases.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
8. How can I contact KAIVIA?
If you have any questions about your order or products, please contact us at: