Returns & Exchanges
1. Our Policy
At KAIVIA, we carefully prepare each piece before shipment to ensure quality and accuracy.
Due to the personal nature of jewelry products and international shipping considerations, we generally do not accept returns or exchanges for change-of-mind purchases, except where required by applicable consumer protection laws.
If your order arrives damaged, defective, or incorrect, please contact us and we will assist you.
Where applicable law provides a statutory right to cancel or return an online purchase, those rights will apply.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
To help us resolve the issue promptly, we recommend contacting us within 7 days of delivery where possible.
Please provide:
- Order number
- Photos of the item and packaging
- A brief description of the issue
We will review your request and provide an appropriate solution.
The 7-day notification period above does not limit any rights you may have under applicable consumer protection laws.
3. Natural Stone Variation
Each natural stone is unique.
Variations in color, texture, pattern, transparency, and natural inclusions are characteristics of natural materials and are not considered defects, provided the item otherwise matches its product description.
4. Statutory Return Rights
Customers in certain countries or regions may have statutory rights to cancel or return online purchases within a legally defined period.
Where such rights apply, KAIVIA will honor them in accordance with applicable consumer protection laws.
Certain products may be excluded from statutory cancellation rights where permitted by law, including goods made to the consumer’s specifications or clearly personalized.
5. Refunds
Approved refunds will be issued through the original payment method.
Once a refund has been processed by KAIVIA, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Any refund rights required by applicable law will be handled in accordance with the relevant consumer protection requirements.
6. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Email: