1. Our Policy

At KAIVIA, we carefully prepare each piece before shipment to ensure quality and accuracy.

Due to the personal nature of jewelry products and international shipping considerations, we currently do not accept returns or exchanges for change-of-mind purchases.

However, if your order arrives damaged, defective, or incorrect, please contact us and we will assist you.

2. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

- Order number

- Photos of the item and packaging

- Description of the issue

We will review your request and provide an appropriate solution.

3. Natural Stone Variation

Each natural stone is unique. Variations in color, texture, and patterns are natural characteristics and are not considered defects.

4. Refunds

Approved refunds will be processed after confirmation.

Refunds will be issued through the original payment method.