Terms & Conditions
1. Introduction
Welcome to KAIVIA.
These Terms & Conditions govern your use of the KAIVIA website and your purchase of products from us.
By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Information, and Returns & Exchanges Policy.
Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable consumer protection laws.
2. Products and Natural Materials
KAIVIA offers jewelry made with natural stones and carefully selected materials.
Because natural stones are formed by nature, each piece may vary in:
- Color
- Texture
- Pattern
- Transparency
- Natural inclusions
- Other naturally occurring characteristics
These variations are part of the individual character of natural materials and are not considered defects, provided the product otherwise corresponds with its description.
We make reasonable efforts to display product colors and details accurately. However, appearance may vary slightly depending on lighting, photography, and device displays.
3. Orders
By placing an order, you agree to provide accurate and complete information, including:
- Contact information
- Billing information
- Shipping information
- Other information reasonably required to process your order
After an order is submitted, you may receive an order confirmation by email.
KAIVIA reserves the right to refuse or cancel an order where reasonably necessary, including in cases of:
- Suspected fraud
- Incorrect pricing or product information
- Product unavailability
- Payment issues
- Inability to fulfill the order
If KAIVIA cancels an order after payment has been received, any amount due to you will be refunded through the original payment method.
4. Prices and Payments
Product prices are displayed on the website in the applicable selected currency.
Shipping charges and any other applicable charges will be displayed during checkout where applicable.
Payments are processed through third-party payment providers, including:
- PayPal
- Other payment providers that may be offered on the website
KAIVIA does not directly store your complete payment card information.
An order will not be processed for fulfillment until the required payment has been successfully completed or otherwise confirmed.
For information regarding international duties, taxes, and customs arrangements, please refer to our Shipping Information page.
5. Shipping and Delivery
Orders are processed and shipped in accordance with our Shipping Information policy.
Delivery estimates are provided for guidance and may be affected by:
- Customs procedures
- Carrier operations
- Weather conditions
- Holidays
- Local delivery services
- Other circumstances outside our reasonable control
Customers are responsible for providing accurate and complete shipping information.
Nothing in this section limits any delivery rights or remedies available under applicable consumer protection laws.
6. Returns, Refunds, and Product Issues
Returns, exchanges, damaged items, incorrect items, and refunds are handled in accordance with our Returns & Exchanges Policy.
Natural variations in stones and other natural materials are not considered defects where the product otherwise matches its description.
Where applicable law provides statutory rights relating to:
- Cancellation
- Returns
- Refunds
- Repair
- Replacement
- Other consumer remedies
those rights will apply.
7. Website Use
You may use the KAIVIA website only for lawful purposes.
You must not:
- Interfere with the operation or security of the website
- Attempt unauthorized access to our systems
- Misuse website functionality
- Introduce malicious software or harmful code
- Use the website in violation of applicable law
- Use KAIVIA content or services for fraudulent or abusive purposes
We may restrict or suspend access where reasonably necessary to protect the website, our customers, or our services.
8. Intellectual Property
Unless otherwise stated, the following materials belong to KAIVIA or are used with appropriate authorization:
- KAIVIA name and logo
- Product photography
- Written content
- Product designs
- Graphics
- Website content
- Brand materials
You may not reproduce, distribute, modify, sell, or commercially use these materials without prior permission, except where permitted by applicable law.
9. Third-Party Services
Our website may rely on third-party services, including:
- Payment providers
- Shipping and logistics providers
- Analytics services
- Email service providers
- Website hosting and technical service providers
These third parties may operate under their own terms and privacy policies.
KAIVIA is not responsible for the independent acts or services of third parties except to the extent responsibility cannot lawfully be excluded under applicable law.
10. Limitation of Liability
To the extent permitted by applicable law, KAIVIA will not be responsible for indirect or unforeseeable losses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Nothing in these Terms & Conditions limits any statutory rights available to consumers under applicable law.
11. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to:
- Our services
- Business practices
- Website features
- Legal or regulatory requirements
The latest version will be published on this page.
Changes will not affect rights that have already arisen under an existing order where applicable law provides otherwise.
12. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: